You may fail to use your external camera with the Windows Hello if any of the attached system devices are interfering with the camera operation. Solution 1: Temporarily Detach Other Devices from Your System Last but not least, make sure your camera drivers and Windows version are updated to the latest build. Moreover, check if the external camera works in other applications like Skype, etc. Windows Hello Not Working With the External Cameraīefore moving on with the solutions, perform a system reboot, and make sure your camera is Windows Hello compatible.
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